Returns & Refunds
Your satisfaction is our priority. We make returns simple.
7-Day Window
From delivery date
Full Refund
Or free replacement
No Return Shipping
Keep the product
100% Guarantee
Your satisfaction matters
Request a Return or Refund
Our Return Policy
What's Covered
- ✓Products damaged during shipping
- ✓Wrong items received
- ✓Quality issues with products
- ✓Orders that never arrived
- ✓Products you're not satisfied with
How It Works
- 1Submit the return request form with your order details
- 2We'll review your request within 1-2 business days
- 3Choose a full refund or free replacement
- 4Refunds processed within 5-7 business days
Important Notes
- • Return requests must be submitted within 7 days of delivery
- • For damaged products, please take photos if possible
- • You don't need to ship anything back to us
- • Refunds go back to the original payment method
- • Replacement orders ship free via the same method
Need Something Else?
Schneeberg is a tobacco-free, nicotine-free herbal aromatic snuff. Not intended for therapeutic use. This store is an independent retailer and is not affiliated with the original Schneeberg manufacturer.